Must,Have,Elements,Keep,Your,E DIY 4 Must Have Elements To Keep Your E-Business in Business!
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Imagine walking into your neighborhood Home Depot store andthere's not a soul in sight. There's no one around to answeryour questions, or assist you with your purchase. Suddenlyyou are filled with thoughts of dissatisfaction, confusion,and anger. Why would you buy from a store that made you feellike that, and why would you ever return? YOU WON'T! Andif your web site isn't set up to offer terrific customerservice, YOUR VISITORS WON'T either. If you've got theproducts or services to sell, but don't offer the customerservice to go along with it, you can say goodbye to yourInternet business dreams, and hello to bankruptcy! Luckyfor you, I've outlined the 4 major elements that you MUSTHAVE on your web site if you want to STAY IN BUSINESS, andbe PROFITABLE doing it!#1: Be Prompt in Responding to Your Email Requests!We are now living in an age of convenience. And on theInternet especially, your site visitors expect instantservice. Email is the prime communication tool used ine-business --- USE IT TO YOUR ADVANTAGE! An instant emailresponse may not be possible, but a reply to your customerwithin 48 hours is a must! If I email a company and requestinfo about their products, and I don't get a reply back withinat least 48 hours, I'm moving on to someone who wants my businessand is eager to answer my questions. You want to let your visitorsknow that they are important to you, and your prompt email replywill show them that they are. They'll return the favor by makingyou money! Making this simple modification to your emailcommunication will most certainly turn your common visitorinto a paying customer - making MORE PROFITS FOR YOU!#2: Offer a Phone Number To Your Visitors!It may not be enough just to offer your email address. Some peopleare still weary about e-businesses, and not being able to talk toa real person will certainly turn visitors away from your site.They will move on and find someone else who does offer a realperson to contact. Offering a business phone number will alsohelp to build confidence in your visitors. You'll be lettingthem know that you are a stable, well-established company thathas actual people behind the scenes. You'll also want to ensurethat you display your phone number in a prominent location on yoursite. If it's located in a hard to find place, your visitors mayget frustrated trying to find it, or may not be able to find it atall. That's not going to help your business or your visitors.If you have the means, providing a 1-800 number would be ideal.If your visitors know they don't have to pay for the call, anyconcerns about cost have now been eliminated. When your businessin on the Internet, you have to remember that your potentialcustomers are WORLWIDE. Make it as easy as possible for yourvisitors to contact you, and the more business you'll generate.#3: Offer an area for Visitor Feedback & Interaction With You!Just like the Home Depot has customer comment cards, you shouldinclude an area for visitor feedback! The kind of informationyou can gather from your site visitors is vital to your success.They have looked over your site, looked over your products, readabout your services, and now they can tell you what they think.They will be able to give you specific insight as to the effectivenessof your web site, the selection of your products, whether theinformation you presented was enough, too much, etc. All of thisand so much more can make or break your future business.Customize your comment area to ask about specific information.Specify a certain section to ask for comments about your website set-up, or your customer service. Was it easy to find things,easy to read, confusing navigation, etc. With this simple additionto your web site, you will be able to IMPROVE YOUR SITESPROFITABILITY ALMOST IMMEDIATELY!#4: Display Your Most Frequently Asked Questions (FAQ)!An FAQ's page is very often used to offer instant assistance to thosevisitors who have specific questions. If you've been in business fora while, you will already know what the majority of people ask about.Compile this information and let it be available to your visitors.These can be displayed on a separate page, or you can integrate theminto an existing page with similar content. Displaying your FAQ'swill save you BIG MONEY - by saving your valuable time! By not havingto answer an email or phone call asking a common question, you havejust saved 0.25 man-hours. Imagine how many of those hours couldbe saved every day, and how much money you DIDN'T HAVE TO PAY out forthose hours. Best of all, your visitors will be experiencing superior,IMMEDIATE CUSTOMER SERVICE, while you are saving tones of timeand loads of money!Use these 4 essential elements in your web site and your onlinebusiness will most certainly live to see another day. Rememberthat your exceptional customer service is what will set you apartfrom the "other guys", and that can mean profit or plummet!Where will your site be tomorrow? Article Tags: Phone Number, Customer Service