Why,You,Should,Never,Give,Offi business, insurance Why You Should Never Give An Office Key To An Employee
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Stay in business long enough and youll most likely developfriendships with some of your employees. Maybe not a close friendship but one that gives you and them a comfortzone that differs from when they were first hired. As more trust is built or gained throughongoing working relations, usually everyone lowers their guard a bit and beginsto settle into a working relationship. Its not an uncommon practice or unusual expectation tooffer a key to your Office Manager or a key personal assistant (no punintended). In fact, Ive found it to bequite normal that ranking personnel have access to certain files and otherbusiness trade secrets that are not available to each and every colleague. That doesnt mean they know every asset ofthe company and have access to all things. However an implied trust is given and whatever they learn, is to spur onthe companys business and enable them to do the best job for you as theiremployer. If you as an employer do not have certain fail safetactics in place you are setting yourself up for a hard lesson. Im suggesting its not if but only a matterof time before someone takes an undue advantage of their position. I would agree most are minor and dontrequire firing, let alone a lawsuit. However, you would be wise to install certain procedures that allow youto check up on your employees. Its a good practice to call into your office and pose as apotential customer (or existing customer) and ask questions about your productsand/or services. Monitor calls if youhave a phone system that allows you to do such a thing and grade youremployees performances and critique their customer service calls. You will learn a great deal as to how yourreal customers are being handled and glean good information in the area ofemployee conduct. Im writing from experience. I had given extra liberties to one of my employees, including supplyinga key to the office. He had asked me ifhe could work nights due to he wanted to finish up some college classes at ourlocal university. This particularindividual was able to begin and complete our jobs without muchsupervision. He had computer skills thatothers didnt have at the time, that enabled him to excel in areas were weneeded more help. I agreed to his newschedule and allowed him to come in at the end of the business day and worktill late evening. BIG MISTAKE! Shortly thereafter I noticed his production began to dropoff. For some strange reason his progressdiminished and jobs began to become incomplete. When I approached him his response was, I had homework. (Call it a clue when your employee offers uphomework as an excuse for not finishing their job). I strongly suggest he communicate with me ifthese matters were to continue keeping him from completing the tasks. He agreed but things didnt change. I returned to work one Monday morning in January to findnone of the scheduled work was completed. Not one job had even been started! I decided that was it, enough was enough and it was time to let him goand move on. When he arrived later thatafternoon I expressed my disappointment and fired him! Upon retrieving the office key, he flipped itto me as if to say so what! A few days later one of my other employees informed me hewas competing with me and calling our customers. Calling them and offering to do theircontract work at one-third of the normal price! This was a moment of utter aggravation!! I later learned he had helped himself to ALL of ourproprietary software (software that had been developed over nearly a decade)along with copying our entire customer database! This my friends is a whole other story andwould require many pages of writing to inform you of all that happened over atotal of 11 years!! Thats right, elevenyears of litigation. A long story short My Company secured over a $650,000.00judgment, that grew into more than 1 MILLION over the years! We sued and we won!! It was an expensive key!!!
Why,You,Should,Never,Give,Offi