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Copyright (c) 2009 8 Keys To eBay SuccessConsumer to consumer business has been changed dramatically by eBay. Whether selling no longer used household items or selling items as part of a business, eBay is a tool that can help you succeed. If you are serious about earning a regular income from eBay, the best way forward is to approach it from the start in a professional manner.Many businesses fail as a result not of the director's enthusiasm but failure of them to understand the basic principles of any business. Although eBay is arguably the most successful business model in the world and the largest online market ever known, time after time people rush into selling items or signing up for drop shipping accounts only to realize after spending far too much that they cannot be profitable on eBay. To setup and run a successful eBay shop takes planning.It is necessary to spend a great deal of time researching the marketplace and supply chains to understand fully the profit margins involved in the items you are considering selling. Spending a month researching the marketplace and supply chain will give you a cutting edge over people who rush into trying to make money. Success takes time and patience and in order for you to make your business a success it is critical that you have a management system in place. This will set you apart from other less professional sellers and will ensure that the foundations of your business are solid and capable of delivering continuous improvement. Satisfying your customer requirements is essential and to do this it is critical that your communication is second to none. It pays to reply to questions quickly and politely (however irate your customer may be). To succeed on eBay and in any other business requires a management system that focuses on the customer, documents procedures, asses the business processes for compliance with procedures and strives to involve people at all levels.In order to install a management system it is advisable that the principles ingrained in the standard ISO 9001 Quality Management Systems are embedded within your business. I cannot over emphasize the importance of controlling your business processes. In order to continually improve your business you must have measures in place that show you how a particular process is performing. This allows inefficiencies to be highlighted and ensures resources are directed in the right area.Having adequate resources in the right area of your business will lead to efficiency gains and aid profitability. Article Tags: Management System
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