What,Michael,Scott,Teaches,abo business, insurance What Michael Scott Teaches us about Communication
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How many of you watch The Office? If you'relike me, you may be addicted to it. A friend described the show'sappeal as like drinking beer. It has to grow on you. I agree with that analogy. I started watching the show out of curiosity. I spoke to a group of youngpeople about communication. One young man said, "You must love TheOffice." Not having ever watched this program, my curiosity waspeeked. Several engaging episodes later, I learned what this youngperson meant. The Office is a parody on communication. SteveCarell plays the boss, Michael Scott. He does a wonderful jobof either not hearing what his staff says or totally ignoring theirnon-verbal messages. If you want to know how not to communicate here's whatMichael Scott teaches us:Focus entirely on yourself. When people are working, interrupt them with trivia so you can be center stage. Thrive on personal compliments. No matter how obvious the kissing up is, believe what people say and strut around as if that compliment was the nicest thing you ever heard. Be sure to reward those people who compliment you.Ignore innuendo. Whenever anyone says anything indirectly, ignore it. Only pay attention to the actual words being spoken. When character Jim raises his eyebrows, Michael never sees it. When character Stanley shakes his head in disgust, Michael never sees it.Play on people's weaknesses not their strengths. Play up stereotypes. Whether dealing with an African-American, a Hispanic or a woman, play on those characteristics we assume to be true. Call staff meetings whenever in doubt about what to do next.When you learn that someone has undermined you, instead of dealing directly with the situation, get even with tricks you may have learned in elementary school.Ignore all sexual harassment rules by directly flirting with the women in the office.Use your office assistant to interrupt you with fictitious phone calls to make you look important.Punish people who bring you bad news even if the news is true.Delegate jobs you do not want to do.This list is just a beginning. Perhaps you have a fewyou'd like to add. As you laugh at Michael Scott and the crazy behaviordepicted on the sitcom, think about this question. How many of us haveactually experienced similar shenanigans in our own offices?Heres an example that happened to me in a relativelynormal office. One of my colleaguesundermined me with another colleague. Hetold the person that I said things about him that I didnt say. When I called that person, he cursed meout. Unaware of the sabotage, I wasflabbergasted. I remember thinking onething. Use only I statements. I did that for two reasons: 1) I-statementstend to prevent defensiveness. Thatperson did not need to be more defensive. 2) By focusing on I-statements, I wasable to keep my feelings in check. Icould detach from the conversation.Crazy things like this happen in offices throughout theworld. The question you might ask is howyou cope with them when they do. You canactually learn from Michael Scott. Ifyou think what he did was right or good, then you might want to re-think yourown office practices. As you watch theshow, youll also see a spoof on upper management in a typical manufacturingenvironment. That, too, can be quiteenlightening.
What,Michael,Scott,Teaches,abo