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Secret shopping can be done in virtually any industry to evaluate vulnerabilities in: Physical and Information Security. How easy is it tojust walk in to a facility unchallenged? To walk out with a re-usableVisitor's Badge? To see the contents of files containing what should beconfidential information? Would it have been easy to just pick up aflash drive or CD-ROM off someone's desk? Are valuable products placedin a manner that would allow someone to easily pick them up and stickthem in a pocket or purse? Are people talking about company businesswithin easy earshot of a visitor? Human Resources . Does the "Mystery Shopper" prospective employee get treated in amanner consistent with all EEOC requirements and other applicable laws?Are there signs of discrimination or harassment in the manner peopletalk to each other? Are there vulnerabilities indicated in the answerthe shopper receives when asking any average employee, "what's it liketo work here?" Financial/Business Matters. Contactsome vendors for the target organization, playing the role of someonewho's also been asked to be a vendor. Find out how they treat outsidevendors (a prime source of potentially damaging gossip), whether theypay on time, and what the vendor thinks of their business practices. Investment Matters. If the target organization is publicly held, become a potentially largeinvestor who wants feedback from major brokers and/or analysts. Andthen ask the same questions of the organization's CFO. Negativefeedback from the former, or inconsistencies between the answers givenby those outside and inside the company, are possible warning flags. With a little thought, you can probably see how the "Mystery Shopper"concept can be extended to test much of any organization's operation,although it is not a substitute for the depth of information that canbe obtained through a comprehensive vulnerability/risk assessment.
Mystery,Shopping,Prevent,Crise