Outsourcing,Law,Enforcement,Tr business, insurance Outsourcing Law Enforcement Transcription

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As long as law enforcement agencies have been dealing with recordedaudio and video, there’s been a need for law enforcement transcription.  Despite advancements in technology, thosepieces of audio and video that are entered into evidence or as part of aninvestigation still need to be transcribed for reasons of documentation andclarity.       The responsibility for transcription has commonly fallen on theshoulders of those professionals that require the work; law enforcementagencies, attorneys, public defenders, prosecutors, security companies, andothers.Unfortunately, over time the caseloads for law enforcement agencieshave increased while there has been no increase (and sometimes a decrease) in personnel to manage the work andinflux of forensic transcription.Budget cuts have made it virtually impossible for many law enforcementagencies to bring on additional staff to assist with the translation andtranscription, creating a nightmare of labor costs for many divisions.Security ConcernsThe possibility of outsourcing forensic transcription is one that isroutinely discussed in many agencies, but many have reservations aboututilizing outsourced services, particularlywhen delicate evidence in audio and video is concerned.In the past many agencies were wary about sending out hardcopies ofaudio and video to be handled by a law enforcement transcription company whenconsidering the potential of that content becoming “lost” or corrupted.Likewise, the more hands an item passed through, the greater the chanceof the material becoming damaged or leaked – especially to the media.  These security concerns have encouraged anumber of agencies to retain the transcription and translation work in house.As technology has advanced however, new and far safer methods make itextremely simple to get the necessary content to a transcription service; Audio and video content can be uploaded to asecured server managed by the transcription service. This secure upload makes it easy to monitor and maintain who hascustody of the content because it passes easily from point A (the lawenforcement agency that requires the transcription) to point B (thetranscription service). Reeling Budget ConsiderationsWith the economical upset across the nation, many law enforcementagencies have suffered severe budget cuts that cost them both personnel andequipment.  As such, it’s been extremelydifficult for many of those agencies to justify paying an additional cost foroutsourcing forensic transcription.For many transcription services, it is common to charge by the line orby the page.  Unfortunately it’s often verydifficult to determine how many pages an interview will leave you with onceit’s transcribed.  There is another optionthat can make budgeting easier for law enforcement agencies, and that’s to opt for transcription services that charge bythe minute.That means if an agency needstranscription for a 46 minute interview – whether in audio or video format -then the agency is charged for 46 minutes.The Real Benefit of OutsourcingLaw Enforcement TranscriptionThe real problem facing law enforcement agencies, and any agencyinvolved in the criminal justice system that is subject to strict budgets, isthat in-house transcription takes up atremendous amount of time and man power to complete.Many agencies oppose outsourced transcription services because theyfear the cost, as mentioned previously, but they don’t consider the actual costof keeping that transcription in-house. Their intention is to save money by keeping transcription in-house butunfortunately that decision is costing some agencies a great deal of money. Salaries/Wages Paid to those employees, secretaries, etc. who are required totranscribe the data – sometimes in the form of overtime depending on the caseload.Management Expenses Transcriptions typically need to be reviewed for accuracy and trackedto ensure that they are being completed in a timely manner. This can take timeaway from those in positions of authority within the department or agency.Cost of Information Technology The cost of purchasing and maintaining softwareand hardware plus the training of employees and personnel to utilize theequipment for audio and video transcriptionOverflow and Delay Costs There are inevitable times when delays occurwhich can pose significant problems to law enforcement cases where a deadlineis concerned.  Often the overflow anddelayed material winds up in the hands of an outsourced company.  Due to a looming deadline and thus a rapidturnaround requirement, the cost for such a service is often higher.A Viable AlternativeForensic and law enforcement transcription & translationoutsourcing have become one of the primary ways that many agencies are findingbudget relief.  With skilled outsourcingto a service that employs trained forensic transcriptionists, law enforcementagencies gain a number of benefits:Reduced man hours of on-site personnelElimination ofthe need to hire additional personnel to meet demandsImprovedquality of the transcribed contentReduced delays in transcription (rapidturnaround)Outsourcing of forensic transcription means that far more agencies willbe able to put their personnel where they belong – focusing on the agency’s primaryresponsibilities. With skilled outsourcing, law enforcement agencies,security companies, and so-on can trim costs because they are able to gettranscripts completed on time, thus meeting the demand of an increased caseload without the need to hire more staff or force current staff to burn thecandle at both ends.The new age of digital transcription via the web has given lawenforcement agencies, public defenders offices, security companies, and othersa means of maintaining the security of their data as it’s being passed off totrained forensic transcriptionists, and a rapid turnaround on those pressingcases that need to be handled quickly.