What,Order-Taking,Answering,Se business, insurance What Order-Taking Answering Services Can Do for Your Busines

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Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-priority:99;mso-style-qformat:yes;mso-style-parent:"";mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-para-margin:0in;mso-para-margin-bottom:.0001pt;mso-pagination:widow-orphan;font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;}In any service-oriented business, order-taking is one of the most important functions. It is highlyessential that every incoming call from a client or customer is being respondedwithout delay and that orders are confirmed a hundred percent at all times.More orders taken means an increase in sales and income, while an order missedbecomes a lost opportunity. On the other hand, your firm may be undermanned and couldnot deal with a sudden outpouring in volume of incoming calls most especiallyduring those peak season or busiest times of the day. And since each and everycall is important, these calls must not be disregarded for long. If thisoccurs, an order-taking answering service is a highly useful solution worthconsidering in handling your rapidly growing business. An answering servicewhich includes an order-taking function is a wise solution in leveraging yourcustomer service. Sales and marketing firms which provide outbound solutionssuch as sales lead generation, appointment setting, and inbound solutions likecomplaint handling, customer service, order-taking and order processing, haveskillfully-trained call agents which follow the client-oriented approach. Youcan depend on these specialized service providers in order to help you ingiving your prospects and clients the best services particularly in takingtheir orders efficiently. Nearly all order-takinganswering service agencies provide call exposure on either an overflow orfull-time basis. They can perform services 7 days a week, 24 hours per day—andthat includes even during holidays and weekends. Order-taking answering servicecompanies usually have a high-caliber technology and infrastructure which isreadily on hand for the agents to utilize in taking orders and answering callsfor your business. This is synonymous to the staff speedily sending the ordersto you. There is no need to train their operators since they’re alreadywell-trained and experienced in managing these calls. Promptness is a goodgauge of success in your business. In general, order-taking answering services could be anasset to your organization in the following ways: •             It won’ttake in extra space in your already occupied facilities. Office space canactually be really costly and expanding a call center facility in-house is notalways a viable idea.•             Itprovides the needed order-taking employees with back-up contact center supportavailable whenever you need it. Typical order-taking answering services stafftheir call centers 24 hours a day, seven days a week—which means that yourbusiness can capitalize on their 24-hour schedule. Also, their 24-hour schedulewould mean that you could expand your business operation hours by usingproductive use of your order-taking answering services. While you and your ownemployees are still asleep, your answering service staff can still be takingorders—getting more sales and boosting your earnings! Your order-takinganswering service would give you the qualified order-takers who possess thefirst-rate customer service capabilities, which are competent communicators whorepresent your products and services who also happen to be good listeners—makingsure that your orders are placed correctly. Consequently, your business can make the most of thisservice since more calls means more orders, which also translates to moresales.