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Every customer depends on your organization and your organization relies on your employees. You do not have to be an expert in algebra to determine the equation that if customer success is equal to organizational delivery, it’s also equivalent to employee success. And you can’t have a successful employee who’s having a bad experience, which could result to a bad customer experience. Employee success does rely on the talent of an employee to deliver. Nevertheless, it is the job of an organization to ensure that you’re creating an environment where employees may thrive through making the most of their talents. Work environment may also play an extraordinary role in either diminishing or amplifying the existing set of talents of employees and their ability in delivering customer success and delight. In other terms, you have to invest in good employee experience for you to ensure that your employees in turn provide a great customer experience. You can do this through an employee experience survey. There are numerous advantages of using a poll and these are all focused on having a continuous feedback and constant pulse on the team’s engagement level.Real-Time InsightsOne of the common benefits of surveying frequently is that you will be able to have more real-time view of the engagement level across your teams. Once you conduct surveys yearly and wait for several months for the results to be compiled, you are only seeing a small picture of what’s going on. In addition to that, it could be too late to resolve the problem that was raised. Remember that the moods of people change often throughout the year and you have to spot those trends and have more accurate picture of what’s going in the team. If an employee is upset, he or she wants to be heard today and not in 6 months.Employees Will Build Good HabitsIt’s a less obvious benefit, yet still a very powerful one. Through asking some employees about the things like their personal growth, relationships at work, and happiness, it enables them to reflect on such subjects frequently. As you continue asking questions, the habit of thinking about these will form, getting every employee to be more mindful about their relationships at work, personal growth, and happiness. Creates a Culture of ImprovementA good benefit for you as a leader is that you will be more agile in the approach to enhance your culture. Rather than comparing your improvements yearly, you will look every week, providing you richer set of data to work with to spot the trends.High Survey Response RateDue to simple and quick nature of employee experience poll, the response rate tends to be higher. Majority of the surveys’ survey fatigues do not kick in or does not kick in easily.Now that you know the benefits of employee experience surveys, it’s the best time to invest in a poll creator that will help you make a poll easily and with peace of mind.
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