Beyond,Voicemail,The,BasicsVoi communication Beyond Voicemail
But when we talk about the handsets, undoubtedly, Nokia is the King of mobile phone market and LG stood at the third position. In this article we are concentrating on Nokia E5 from the house of Nokia and LG GM360 Viewty Snap by LG Mobile Com The Nokia Mobile Company is the undisputed leader in mobile world, they have latest technology and capability to deliver world class handsets at no extra costs. The N series, E series and C series phones have already rocked the world with th
The BasicsVoicemail systems vary greatly depending on the telephone system youhave. Most systems have a couple of options when it comes to Voicemailsystems. A simple system that will intercept a call after a predefinedperiod of time that will give the caller a greeting and the option toleave a message. The second type is a more complex system that offersfeatures to improve productivity, increase sales and enhance customerexperience. So how can voicemail improve your business processes?Automated AttendantHow much time is spent directing calls to the correct person or department in your business? Using a phone system this process can be streamlined to give the customer a better serviceby using an automated attendant to direct calls to the correctdepartment. When a customer calls a pre-recorded message will welcomethe customer and ask them the nature of their call, that call can thenbe directed to the correct department. Some voicemail systems willallow each individual user to have their own personal automatedattendant which enables callers to be redirected to another number ifthe person they want to speak to is busy or away from their desk.Intelligent QueuingFor businesses with a lot of incoming calls or businesses that areperiodically busy e.g. seasonal business, catalogue releases, specialoffers etc, there may be occasions when there are more calls coming inthat people to take them. Each lost call can cost your business moneyin the short term and customer loyalty in the long term. If you went to buy a paper and there was a long queue you maydecide not to wait, however if there is a short queue you will probablywait your turn to pay. When a customer cant see the length of thequeue they will assume the queue is long. However if a customer can bereassured that you are working hard to service their call and you cantell that customer where they are in a queue and the average time theyhave to wait they are more likely to stay on the line. Text to SpeechWhen youre working out of the office with no access to your emailit can be difficult to service the needs of your customers.Blackberrys can get expensive and when you are in the car you stillhave to pull over to read your messages. By using Avayas Voicemail Proapplication with Text to speech enable you can ask your voicemail toread your emails to you by saying read my email. You can then speakcommands to the application such as delete, next, forward and reply.When you reply to an email the application will record your voice andattach it as a WAV file to an email.IVRAre you paying your skilled workers to complete simple everydayprocesses such as a request for a brochure or ordering tickets? If youhave a database that is ODBC compliant and most are, then simpleprocesses could be automated to save you time and money and offercustomers a 24/7 service.
Beyond,Voicemail,The,BasicsVoi