Microsoft,CRM,implementation,a computer Microsoft CRM implementation & customization: MS CRM Fax
----------------------------------------------------------Permission is granted for the below article to forward,reprint, distribute, use for ezine, newsletter, website,offer as free bonus or part of a product for sale as longas no changes a Gone are those times when the companies and the organisations didn't need a hi-tech system to handle them. Owing to the considerable increase in the business sector and thus, an enormous increase in the complexity of the organisational struc
Fax software automation market is very mature and we dont have to re-invite the bicycle here. All we have to do is integrate one of the reliable solutions into Microsoft CRM. Lets look at the technical aspects of the integration:Modification should be based on the standard event Fax Activity logic alteration. Standard CRM version allows in- or out-going fax info saving into SQL database. Alternative form should have additional parameters for fax deliveringImmediately after the moment of fax saving into CRM database, Albaspectrum MS CRM Universal Fax Connector takes over the logic, more precisely its fax sending portion of the logic, realized as MS CRM Post-Callout, registered for Fax Activity addition and update. At the moment of new fax activity creation, our module considers attached documents as subject to be transferred to the addressee.Depending on the fax application/extension you use, call parameters are transferred to the appropriate plug-in, which in turn communicates with fax application.Fax sending might be done through specialized systems or direct hardware control via MS FAX API. Initially we plan to support GFI FaxMaker and Captaris RightFax via their printing & integration system with email servers MS Exchange and Lotus DominoDocuments, delivered or received through fax extension could be integrated into MS SharePoint via our proposed product Albaspectrum MS CRM Document Gateway. This allows you to revise and versionize document with automatic fax delivery to the addressees involvedFor incoming faxes we suggest capturing via special handlers on the MTA (MS Exchange or Lotus Domino) level their task is to take over fax transfer and saving it for the addressee in CRM and Fax Activity creation in MS CRM This approach provides seamless incoming and outgoing fax document workflow in MS CRM.Happy programming, implementation, customization and modification! If you want us to do the job call use 1-630-961-5918, 1-866-528-0577! [email protected]
Microsoft,CRM,implementation,a