The,Critical,Role,Interactive, computer The Critical Role Interactive Voice Response Service Plays I
----------------------------------------------------------Permission is granted for the below article to forward,reprint, distribute, use for ezine, newsletter, website,offer as free bonus or part of a product for sale as longas no changes a Gone are those times when the companies and the organisations didn't need a hi-tech system to handle them. Owing to the considerable increase in the business sector and thus, an enormous increase in the complexity of the organisational struc
When it comes to implementing an effective and efficient outage management system, some corporations rely solely on their geographic information systems, and with good reason. GIS applications have truly revamped the way organizations in a slew of sectors execute their outage management system. A high-quality, innovatively designed geographic information system can help utility providers keep a firm finger on the pulse of their grids in ways never before imagined. With just the click of a few buttons, a GIS can quickly deliver data relevant to a comprehensive host of geological and environmental factors. Hotspots, troubled areas and even regions that often fly under the radar when it comes to issues can all be identified and examined in hopes of improving the service of the outage management system.Interactive Voice Response Service: A Critical Piece To The Utility PuzzleHowever, recent technological advancements have proven that a quality GIS design is often simply one part of the outage management system success equation. While GIS gathers and stores data for reactive analysis, utility corporations recognized that they often needed a proactively responsive engagement to bring their reaction to outages up to the next support level. The answer to this dilemma? Interactive voice response service.The Benefits Of A Well-Designed IVRAt its core, an interactive voice response service (IVR) is a program that enables a computer to interface with people. Whether using a telephone keypad or relying on speech pattern recognition, interactive voice response service can instantly communicate with prerecorded or real time generated responses. When used as part of an outage management service that connects with utility customers, the benefits for both the consumer and corporation are virtually endless. IVR can: Expedite the entire procedural route during a power outage Manage high volume of calls and help customers avoid busy signals Gather and forward data from crews, consumers, etc. to help quickly pinpoint issue areas and begin the problem response process Sustain consistent level of customer care at all times Create time bandwidth for internal employees to focus on various tasks - also allows staff members to be available for customer callers who request a "live" operator Helps to streamline the process when repair crews need to be assembled Enhances overall communication between provider and customers Extends automated callback announcement to notify users about when to expect their utility power to returnAnd so much more. It's important to note that an interactive voice response service doesn't only offer value during critical supply breakdowns. In addition to proving extensively useful in a well-organized outage management system, an IVR can also be employed to help manage call volume at virtually any time. From customers looking to access account information to actually making payments over the phone, an IVR can be used. By automating management of call volume as much as possible, an IVR can help utility organizations maintain a thorough commitment to customer response and ensure that the consuming public always feels like they have a direct line of communication to their utility provider.
The,Critical,Role,Interactive,