Are,You,Sabotaging,Your,Case,S marketing Are You Sabotaging Your Case Studies?
Automation technologies represent a fundamental aspect of any modern industry. The major types of industrial automation solutions, such as DCS, PLC, SCADA, and MES, are used on a large-scale in process and discrete industries.DCS technologie Awhile ago, I got an email from one of the "gurus" I follow and it shocked me. The gist of it was this person wanted to trade services for a household item.To say it floored me would be an understatement.What was worse was a few days later t
Lets say youve just wrapped up a major project for a marquee-name customer. Theyre happy because you helped them streamline their operation, saving them time and money. Now its time to turn the story into a powerful marketing message in the form of a case study.Many companies write summaries of completed projects and call them case studies. But just the facts are not enough to build credibility and generate leads. So whats missing? Six critical elements that transform a factual report into an engaging, convincing success story. Six common case study mistakes: Leaving out the customer Using jargon your prospect wont understand Boring or overblown writing Heavy-handed sales pitch Lack of measurable results Not formatting the story for readers and skimmers Now, lets look at how to avoid these costly mistakes.1 - Leaving out the customerWhen you tell your success story without quoting the satisfied customer, youre missing a huge opportunity. By letting your customer help tell the story, suddenly you have all the elements that make it memorable and compelling a cast of characters, drama and a happy ending.The result is a powerful third-party endorsement that prospects find more useful than the typical marketing message.2 - Using jargon your prospect wont understandUnless youre writing for engineers or scientists, its safe to say your readers will get more out of your story if you avoid the techno-speak. Keep acronyms and specifications to a minimum, since too much detail can bog down the story. Consider presenting technical data in an at-a-glance format, such as summarized in a sidebar. 3 - Boring or overblown writingWe take a structured approach to our implementation engagements. Huh?Statements like this one from an accounting firm are not only boring, but meaningless. The antidote is to write like youre speaking to one person. When you keep it conversational, youre connecting with the reader.On the other hand, beware of superlatives, exaggerations and the overuse of exclamations! Even if youre quoting an enthusiastic client, remember, a little dabll do ya.4 - Heavy-handed sales pitchLeave the hard-sell to your advertising and direct marketing campaigns. In a sense, a case study does its convincing on a Web 2.0 level by letting an actual user do the selling for you. Prospects want to hear about the experience of others. In fact, in a recent study of purchasing influencers, buyers ranked the opinions of strangers with experience a close second to those of family and friends. Guess where advertising came in? Number nine out of ten. 5 - Not formatting the story for readers and scannersYour case study is likely to reach two types of readers decision-makers who are looking for a quick overview and end users who need more detail. How can you satisfy both? For the scanner, present your story with a sidebar summary, informational subheads and easy-to-read bullet points. The detail-hungry reader will go deeper, looking for proof that youve solved problems much like their own. 6 - Lack of measurable results A good case study shows precisely how your product or service saved time and money, increased productivity or helped the company serve their customers better. By quantifying the benefits you give prospects the ammunition they need to sell the concept to their higher-ups. After all, whats more convincing than facts and figures, especially in this challenging economic climate.Clinch the deal with case studiesMore and more, buyers are looking beyond traditional company-generated marketing messages in favor of recommendations by actual users. Thats why a well-crafted case study, one that avoids these six common mistakes, will help you speed up the sales cycle and clinch the deal.
Are,You,Sabotaging,Your,Case,S