How,train,your,clients,working marketing How to train your clients on working with you
Awhile ago, I got an email from one of the "gurus" I follow and it shocked me. The gist of it was this person wanted to trade services for a household item.To say it floored me would be an understatement.What was worse was a few days later t Automation technologies represent a fundamental aspect of any modern industry. The major types of industrial automation solutions, such as DCS, PLC, SCADA, and MES, are used on a large-scale in process and discrete industries.DCS technologie
I recommend you start by establishing boundaries and rules about working with you and putting them into a contract or agreement.There are some people however, who tend not to read the contract or somehow forget these important details. This can be a real problem because you may end up working for free at the end of a project to make sure your clients remain happy when they finish up. Naturally happy clients are preferred because they refer other clients and spread good will.Learning how to manage your clients is an important threshold to cross as your business grows. When I was working with private coaching clients, I had a two-page document on policies and procedures in my welcome packet that spelled everything out. All the rules were detailed which can make life so much easier for everyone.In addition, I had a paragraph at the beginning, asking clients to read through all the way to the end, starting with a nicely phrased statement. Something like, Just so there are no misunderstandings later. The document ended with a simple question, Is that fair? Of course everything I included was fair and so clients signed up. Believe it or not, most people like to know the rules and will tend to follow them.However, there are some people who will manage to forget what they signed. To address this, I suggest briefly going over the points with them up front so they know exactly what to expect, whats included, whats not and whats going to cost extra. This helps clients hear that you are serious from the get-go, before you do any work with them. You are setting the standards and training your clients how to work with you.This is a smart business practice and will save you time and trouble later. If your client asks for something not included, you can simply refer back to the point in the conversation where you explained how that piece works. It becomes an issue of personal responsibility for them.Occasionally, when you have a client who just doesnt pay attention or is extra demanding, you will want to stay in the role of good cop. Thats when you can have your virtual assistant address the problem and take on the role of bad cop. This way, the problem doesnt touch you and if anything, the person will be upset with your VA and not you.Your Client Attraction AssignmentIf you have not already established your policies and procedures, its time! Training your clients on how to best work with you will make their life and yours so much easier.Think about all the things that come up when working with clients:1. Frequent questions2. Specific needs youve had to address with others3. Problems youve encounteredWrite them all down and put them into some sort of order to prepare your policies and procedures document. Next, determine how you will consistently provide and/or discuss this document with clients to avoid problems later.
How,train,your,clients,working