Ways,Improve,Customer,Relation marketing 4 Ways to Improve Customer Relations
Automation technologies represent a fundamental aspect of any modern industry. The major types of industrial automation solutions, such as DCS, PLC, SCADA, and MES, are used on a large-scale in process and discrete industries.DCS technologie Awhile ago, I got an email from one of the "gurus" I follow and it shocked me. The gist of it was this person wanted to trade services for a household item.To say it floored me would be an understatement.What was worse was a few days later t
When you own a small business, you need every advantage you can get. You are constantly competing with the big boys, the monster corporations that can bury you in piles of cash if they want.One of the only advantages that you have over those big boys is your ability to interact with your customers on a more personal level. Here are some tips for taking advantage of that advantage:1. Learn Your Customers NamesIf you have a walk-in store, get to know your regular customers. Hopefully, you have some loyal patrons that regularly come in to buy your products. You may even have some people who come in simple to pass the time (which doesnt really help you any but thats a different topic).Anyway, you should learn your regular customers names. Everyone likes to be recognized, and recognizing your customers will make them feel comfortable and valued. When a regular walks in, greet him warmly by name. Heck, it doesnt even have to be a regular. Try to learn every customers name, and use it. You might just create a new regular customer.You can incorporate this into your advertising, as well. Design a color printing project that relates to your customers on a personal basis. For example, print up postcards with space for you to write in the name. Then send them out to all of your customers (with names included).2. Be RespectfulThis might sound contradictory, but try to be polite when you use a customers name. Start with a simple, Hello, Mr. Smith before you start calling him Bob. While most people would not have a problem with you using their first name, it is better to be safe than sorry. Use their names politely until they tell you it is fine to be on a first name basis. The extra caution and respect you are showing can also help make the customer value you more.3. Be Warm and FriendlyNot all customers will want to carry on a conversation with you while they shop, but you can still be extremely nice to them when they come in. Greet them warmly and let them know you are happy to see them. Even if you are having a bad day, cover it up and make the customer feel welcome. You should never, ever let a customer see you in a bad mood.4. Never Jump to ConclusionsTry to treat every customer the same. Even if a certain customer gives you a bad feeling, or you know and dislike a customer, dont show it. In fact, if a customer confronts you and treats you badly, you still should restrain yourself. Remember the old cliché, Kill them with kindness. Never let a customer get under your skin. And never treat a customer with less than utmost respect.
Ways,Improve,Customer,Relation