Producing,Basic,Policy,Manual, business, insurance Producing a Basic Policy Manual For Your Real Estate Busines
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The real estate business has a lot of ins andouts that are fairly unique, and your company policy should be specificto those needs. Here is a list - by no means complete - that should beable to get you started in creating an effective policy manual. Forms: Your policy manual should include a form that your staff can read andsign acknowledging that they have read, understand, and will abide bythe rules and policies that are included in the manual. Basic Procedures: Here is where you can get into the nitty-gritty,and set the standardfor the future of how you would like to see your business operated. Youcan include policies on how offers are to be presented, how and whenpaperwork is to be delivered, as well as what your system is formanaging lockboxes, keys, disclosure paperwork, and open houses. Youcan also include subsections on how performance reviews will beconducted, to what extent your sales force will be insured againstliability, and set a policy for client and listing retention when salespeople leave for other opportunities. Communication: Here you can set clear boundaries on how you, your agents, and youclients communicate. When it comes to email, you can make sure that allof your sales staff know what the rules and regulations are regardingspam and unsolicited telephone contact of potential clients, as well ashow you would, and would not, like to see your company's name and logoused. This would also be a good place to mandate certain aspects ofcomputer security, both internet and interoffice. Various Expenses: Here is where you want to make clear whether it is you or your salesforce who is responsible for various overhead expenses, includingtelephone bills, photocopying, and other related costs. You should alsomake clear in this section whose responsibility it is to pay dues,fees, and costs for evening education and seminars. Commissions, Fees, and Legal Help: Another place to get to the nitty-gritty in order to prevent futuredisputes. You should include bonuses, splits, referrals, and your planfor conflict resolution in the case of disputes. If your sales force ismade up of independent contractors, here is where you clearly statethat fact, including making it clear that they will be compensatedsolely via commissions, and that the contractor agrees to conductbusiness according to your company policies and also, of course,according to state and local laws. It might also be a good idea to havethem sign a waiver protecting you from as much future litigation as ispossible, as well as any other claims against them. In some cases youwill, of course, make legal help available members of your sales force.Here is where you state how and to what extent. Ethics and Complaints. It would be a great idea to provide all of your staff with both aprinted copy NAR's code of ethics, as well as a link to the PDF versionon their website. They should also have a clear and stated method offiling an ethics complaint without repercussions. Article Tags: Real Estate Business, Policy Manual, Real Estate, Estate Business, Sales Force
Producing,Basic,Policy,Manual,