Hosted,help-desk,software,bett computer Hosted help-desk software? Is it better than a downloadable

----------------------------------------------------------Permission is granted for the below article to forward,reprint, distribute, use for ezine, newsletter, website,offer as free bonus or part of a product for sale as longas no changes a Gone are those times when the companies and the organisations didn't need a hi-tech system to handle them. Owing to the considerable increase in the business sector and thus, an enormous increase in the complexity of the organisational struc

Normal 0 MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-parent:"";mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-para-margin:0in;mso-para-margin-bottom:.0001pt;mso-pagination:widow-orphan;font-size:10.0pt;font-family:"Times New Roman";} Normal 0 MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-parent:"";mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-para-margin:0in;mso-para-margin-bottom:.0001pt;mso-pagination:widow-orphan;font-size:10.0pt;font-family:"Times New Roman";} Normal 0 MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-parent:"";mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-para-margin:0in;mso-para-margin-bottom:.0001pt;mso-pagination:widow-orphan;font-size:10.0pt;font-family:"Times New Roman";}Customizedsoftware can have a great impact on your business; no matter if your businessis small or big. For instance, somedesktop products such as MailJet will send personalized mails to a clients list,and software product such as RSS Feed Creator helps create, edit and publishfeeds and podcasts, Network Sniffer software will help you view IP packets overa network and a System Purifier will act like a file shredder and junk filefinder. All of these desktop products will make any webmasters life so mucheasier. Then there are several server software products such asJitbit Helpdesk and AspNetForum that are offered these days which are quitehelpful for a webmaster.What is hostedhelp-desk software?Quite contrary to the downloadable helpdesk softwareversion, hosted help-desk software need not be downloaded, installed and run. Ifyou are not a tech-savvy it is better to have a hosted help-desk instead of thedownloadable version. The software runs on the developer company’s servers andit is the developers who monitor the software and fix bugs.How does hostedhelp-desk software work?A client will take a name and logs in to the hostedhelp-desk software. He submits trouble tickets which are handled by thetechnicians afterwards. The web server and the entire database are maintainedby the developer company.Which is better adownload version of help-desk or a hosted version of help desk software?In the downloadable version of help-desk software, youneed to do everything: download, install and run. It no doubt has met withsuccess. But should you have issues with your servers, it might just be thatyou can as well try the hosted help-desk service. But make sure the company hasproblem free servers and provides 24x7 monitoring.Issue tracking also becomes easier through a hostedversion as compared to a downloadable help-desk version. Because as the companymaintains the database with every problem fixed, the software ticket systemwill close the issue and the same will get published in the knowledge portal. Additionally,hosted help-desk software generates reports with the option of even exportingit to your excel. All implying that issue tracking becomes less cumbersome andmore qualitative. Additionally, user’s e-mail messages will be translatedinto support tickets through the software and it will notify both the hostedcompany’s customer support as well as the user. This makes issue tracking easier,less time consuming while also reducing the operational costs for the user.What next?Do some due diligence. Do not compromise on your requirements;choose the hosted help-desk software that matches your needs. Read through thereal customer reviews of the hosted help-desk software users. Get your doubtscleared and talk to companies that offer the service and check for prices. Butmore importantly check the customer support they offer and see if the price andpackage fits your requirements. Normal 0 MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-parent:"";mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-para-margin:0in;mso-para-margin-bottom:.0001pt;mso-pagination:widow-orphan;font-size:10.0pt;font-family:"Times New Roman";}Wouldyou like to learn more about hosted help-desk software?Check out the guide on customized help-desk software and SAAS model to have your ownpro hosted help-desk software up and running in few minutes.