what,are,different,functions,P technology what are different functions of PBX devices?
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Organizations are using PBXdevices to connect their all internal telephones to an exterior line. Withthe help of PBX, they are able to use only one phone line for many people, eachone having separate telephone at their desk with different number inside theorganization. However, the number is not in the same format as a usual phonenumber because it depends on the inside numbering. While using PBX device, youneed to dial only 3 or 4 digits to make call to another phone inside the samenetwork in the organization. We often call this number an extension and eachdesk has its unique extension. An individual calling from the outside thecompany may ask for an extension to be routed to the person he/she is seekingfor.This article will help you to understand the technical andpractical role of PBX. First, technical role is described below- PBX manages telephone users, thuscreates connections. It manages resource to make sure thatconnection remains in right position. At times, when users hang up, it properlyends the connections. It records the numbers, statisticsand metering pertaining to the calls. Practicalrole of a PBX consists of following points- It offers one single number that outsidecallers can use to access all individuals in an organization. It has ACD (Automatic CallDistribution) feature which it uses to distribute calls among the answeringteam employees in an effective manner. It automates call answering, but providinga menu of choices from which a caller can opt to be routed to a particularextension or division in the organization. While answering calls, it uses personalizedbusiness greetings or good wishes for users. It has system call managementfeatures which help to manage the calls properly. It puts outside callers on hold whiletransferring the call to appropriate department or person. It has the ability to record messagesfrom outside callers for particular extension. It plays music or personalized commercialmessages or promotional messages when the caller is waiting to reach tospecific person. It successfully transfers calls amonginside extensions or persons. Thereare numerous benefits of PBX devices. Have a look on some of them- PBX can be interconnected with onlyone or more public telephone lines for many employees in the organization. It saves business owners money fromspending on separate telephone line for each employee in the organization. Outside caller can call you by meansof one number and reach the specific operator, with a particular extension.
what,are,different,functions,P